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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

382,103

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend

10/10 would recommend to family and friends. These people genuinely care and made my first home buying experience amazing

headshot image of Horace Johnson

Loan Officer: Horace Johnson

NMLS# 1880058

5 out of 5 Stars
Would Recommend
headshot image of Angela Hake

Loan Officer: Angela Hake

NMLS# 1653266

5 out of 5 Stars
Would Recommend
headshot image of Douglas Lippmann

Loan Officer: Douglas Lippmann

NMLS# 310771

5 out of 5 Stars
Would Recommend

United services was Top Notch
Very happy with my whole process. Noone was negative and always answered my questions without hesitation.
Thank you

headshot image of Adam Nelson

Loan Officer: Adam Nelson

NMLS# 896939

5 out of 5 Stars
Would Recommend
headshot image of Andy Miller

Loan Officer: Andy Miller

NMLS# 1009085

5 out of 5 Stars
Would Recommend

Please share my "private sout out"
On your review page, as it truly expresses how we feel.
Absolutely a problem free and wonderful experience for sure!

headshot image of Emmy Fry

Loan Officer: Emmy Fry

NMLS# 2341610

5 out of 5 Stars
Would Recommend

Brad’s team was very helpful. Abbey’s assistance and the to-do list made the entire process easy. Once again, Thank you for all your help.

headshot image of Brad Strubel

Loan Officer: Brad Strubel

NMLS# 1392166

5 out of 5 Stars
Would Recommend

Veterans United Home Loans is truly the way to go when considering making a home purchase, they really treat you with respect and dignity. They really care about you and what your wishes are, and they strive to ensure you are satisfied with the choices or purchases you make.

headshot image of Michelle Westbrook

Loan Officer: Michelle Westbrook

NMLS# 1973185

5 out of 5 Stars
Would Recommend

I wanted to take a moment to express my deepest appreciation for the extraordinary effort and dedication you have all put into helping me purchase my new home. Your teamwork, professionalism, and unwavering commitment have truly made this journey an unforgettable experience.From the very beginning, it was evident that I was in capable hands. Each member of the team brought a unique skill set to the table, contributing to a seamless and efficient process. Your collective knowledge of the real estate market, combined with your attention to detail, ensured that no stone was left unturned in the search for my dream home.What stood out most to me was your unparalleled level of communication and support. You were always readily available to address any questions or concerns I had, providing timely updates and guidance every step of the way. Your proactive approach and willingness to go above and beyond truly set you apart and alleviated much of the stress associated with homebuying.Furthermore, I was deeply impressed by your professionalism and integrity throughout the negotiation and closing process. Your advocacy on my behalf and your meticulous attention to detail ensured that I secured the best possible deal on my new home. I am truly grateful for your tireless efforts and unwavering dedication to ensuring a successful outcome.In conclusion, I cannot thank you enough for your outstanding service and support. You have exceeded my expectations in every regard, and I am thrilled to have had the opportunity to work with such a talented and dedicated team. I will undoubtedly recommend your services to anyone in search of a top-notch homebuying team.
Thank you guys so much!

headshot image of Chase Noonan

Loan Officer: Chase Noonan

NMLS# 2446263

5 out of 5 Stars
Would Recommend

All of my questions were answered to the fullest and every member of the team was there to help me every step of the way!

headshot image of Matt LaTorre

Loan Officer: Matt LaTorre

NMLS# 1054084

5 out of 5 Stars
Would Recommend
headshot image of Chris Lunn

Loan Officer: Chris Lunn

NMLS# 142895

5 out of 5 Stars
Would Recommend
headshot image of Daniel Perry

Loan Officer: Daniel Perry

NMLS# 860457

5 out of 5 Stars
Would Recommend
headshot image of Ryan Sherman

Loan Officer: Ryan Sherman

NMLS# 1122103

5 out of 5 Stars
Would Recommend

I really appreciate you guys! This was an amazing experience every time. Great communication and it really feels as though everyone cares!

headshot image of Harris Giger

Loan Officer: Harris Giger

NMLS# 943094

5 out of 5 Stars
Would Recommend
headshot image of Andrew Moe

Loan Officer: Andrew Moe

NMLS# 34810

5 out of 5 Stars
Would Recommend
Photo submission from Billy R.

Veterans United is the best. If you are looking to buy, I highly recommend them. They go above and beyond.

headshot image of Jessie Bailey

Loan Officer: Jessie Bailey

NMLS# 2122253

5 out of 5 Stars
Would Recommend

It was scary at first, my husband and I were clueless about home buying. Veterans united team and our real estate agent helped us out every step of the way. We’re so happy with our first new home. Highly recommend them.

headshot image of Eric Johnson

Loan Officer: Eric Johnson

NMLS# 2015697

5 out of 5 Stars
Would Recommend
headshot image of Chance Mullins

Loan Officer: Chance Mullins

NMLS# 1247905

5 out of 5 Stars
Would Recommend

We would like to mention Katie West and James Curry who helped guide is through all the extra assistance we need from how to get connected to home insurance to turning on power and water. James helped with advise to boost our credit score! We had an awesome team at Veterans United!

headshot image of Kaitlin Hart

Loan Officer: Kaitlin Hart

NMLS# 2306394

1.5 out of 5 Stars

This will never end up on a reviews page and defiantly not be on a commercial but, my experience started so strong with VU an by the end of it I didn't even want to buy the house anymore. Never again.

headshot image of Montgomery Hill

Loan Officer: Montgomery Hill

NMLS# 2015305

5 out of 5 Stars
Would Recommend

Great one-stop shop for a VA loan. Very easy.

headshot image of Michael Kane

Loan Officer: Michael Kane

NMLS# 2295187

5 out of 5 Stars
Would Recommend

I appreciate everything you guys done for me.. being a single dad with a questionable credit history you guys put in the work and got everything done.. thank you so much

headshot image of Jessica Pratt

Loan Officer: Jessica Pratt

NMLS# 1450320

4.5 out of 5 Stars
Would Recommend

This has been a Rollercoaster, thank you for your patience and understanding of the unique characteristics of my industry.

headshot image of Zachary Debord

Loan Officer: Zachary Debord

NMLS# 192560

5 out of 5 Stars
Would Recommend

Outstanding

headshot image of Aaron Brooks

Loan Officer: Aaron Brooks

NMLS# 1003530

0.5 out of 5 Stars

I have put a lot of thought into if I was going to write this review as I was very frustrated with the way our file was handled. There was poor communication about our loan process. We made it very clear from the beginning that all parties wanted to close early. There was no communication on where our loan was or explanation about anything. At one point when we reached out for an update the response we got from Jackie was “We are going as fast as we can.” This was the same response given to our realtor when we asked for an update. We were able to get docs in within 5 minutes of being requested EVERYTIME, yet you underwriters were caught up not knowing what payroll taxes are. It is extremely concerning that in this industry they don’t understand basic liabilities business owners have. I’m curious what these employees think happens to the deductions from each paycheck. The employer does need to send those to the IRS. This held up our loan for 2 weeks which is ridiculous. When we initially started the process we were told 30 days. It took longer. Once we were put into closing we were told Wednesday or Thursday the following week. We made plans accordingly. When we received the update on Wednesday there was no communication about an expected closing date. Then Thursday we were told it would be Monday. This caused me to need to utilize my only 2 remaining vacation days. This could have been avoided had Britney reached out to Lennar title on Tuesday instead of sitting on her hands until Wednesday causing the closing to be delayed. She told us she did not even attempt contact with them on Tuesday. We offered to reach out and she said she had it. These issues continued into the signing on Monday. The document from this company came in at the last minute. There was no communication from Veterans that the signer would need to sign said document. Britney knew the seller had already signed all her docs. We were almost delayed even further due to a lack of communication on the process Veterans has. As a lender myself I feel this was very unprofessional. There were multiple things with our uploaded docs that were not communicated to us, but I knew because I am in the industry such as signing our P&Ls. I feel Veterans need to assess the docs they request on the 1st request based on the type of business someone owns. Maybe some training for underwriters to understand how businesses operate. This process was ridiculous..

headshot image of Britney McMurry

Loan Officer: Britney McMurry

NMLS# 1665781

5 out of 5 Stars
Would Recommend
Photo submission from Jodeen B.

Thank you all so much. I’m forever grateful for your help and guidance through this process and was very easy home buying experience.

headshot image of Dustin Johnson

Loan Officer: Dustin Johnson

NMLS# 1927297

5 out of 5 Stars
Would Recommend
headshot image of Meghan Kopka

Senior Loan Officer: Meghan Kopka

NMLS# 845777

5 out of 5 Stars
Would Recommend
headshot image of Levi Hoyes

Loan Officer: Levi Hoyes

NMLS# 1884805

5 out of 5 Stars
Would Recommend

Great overall experience. My team was awesome!!

headshot image of Zane Hildreth

Loan Officer: Zane Hildreth

NMLS# 1151139

5 out of 5 Stars
Would Recommend
headshot image of Steve Schuh

Loan Officer: Steve Schuh

NMLS# 1638494

More Reviews

See all 382,103 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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