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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

382,085

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 928 Navy service member reviews from Colorado

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5 out of 5 Stars
Would Recommend
headshot image of Nathan C. Groves

Loan Officer: Nathan C. Groves

NMLS# 1096165

5 out of 5 Stars
Would Recommend

I loved my experience here at Veteran's United! The only thing that wasn't my favorite, but understandable, was negotiating fees, closing costs, etc.Outside of that, everything was great. My interactions with Alex were phenomenal. He is a great Loan Officer and made me feel comfortable.

headshot image of Alex Aldrich

Loan Officer: Alex Aldrich

NMLS# 2049796

5 out of 5 Stars
Would Recommend
headshot image of Sam Brown

Loan Officer: Sam Brown

NMLS# 1601606

0.5 out of 5 Stars

This was the worst experience possible as it pertains to support for the applicant during an already stressful process. The communication with the lending officer was non-existent. The representative for the builder made it known from the second that we stepped into her office to look at homes, that there will be incentives that would not only cover ALL of the closing cost, but also enough to buy down the interest rate. This was communicated to the VU lending officer by the builder rep, and it was completely ignored. The builder rep asked again for at least the closing cost amount so they can cover it and the lending officer gave her an amount that was half of the closing cost. This caused us to have to spend $5000 of our own money and assume the interest rate as-is, when there was free money being offered by the builder.The builder rep asked again about buying down the interest rate and the loan officer answered by stating that he knew about a negative point on my wife's credit report. The builder rep has nothing to do with the loan process, except to offer incentives, and telling her anything about our finances was unprofessional and disrespectful.When our real estate agent reached out to them regarding these issues, she requested to speak to management, and was given bad information. She was put into contact with an individual who falsely claimed to be the CEO and who eventually just hung up on our real estate agent.We are appreciative and happy that we were able to closed because my wife is in love with this house, but VU made this process painfully stressful.

Response from Veterans United

Hi Francis, we appreciate your feedback on this matter. It is important for us to understand your point of view and promote mutual understanding. Thank you for providing direct feedback and giving us an opportunity to speak with you further to review the events leading up to your closing. Discussing the details around your final closing figures and preparing you for settlement is part of our commitment to excellent service. While we were thrilled that you earned money back at closing as well as applying the credits in question, the communication of such missed the mark. It is our goal to be there for you every step of the way to explain and demonstrate all changes. We appreciate your calling attention to this aspect and will always be available if you wish to discuss in greater detail.

5 out of 5 Stars
Would Recommend

Thanks again for everything!

headshot image of Jamie Hughes

Loan Officer: Jamie Hughes

NMLS# 1781663

4.5 out of 5 Stars
Would Recommend
Photo submission from Sage W.

VA Home Loan Made Easy!

headshot image of Shawn Shackelford

Loan Officer: Shawn Shackelford

NMLS# 1481753

5 out of 5 Stars
Would Recommend
headshot image of Jon Tempelmeier

Loan Officer: Jon Tempelmeier

NMLS# 2363775

4.5 out of 5 Stars
Would Recommend
headshot image of Martin Schneider

Loan Officer: Martin Schneider

NMLS# 1991033

5 out of 5 Stars
Would Recommend

Believing in Veteran United Home Loan, it will finish 99 steps for you, you just need step only one step in your home sweet home!

headshot image of Hanna Schwartz

Loan Officer: Hanna Schwartz

NMLS# 2047259

4 out of 5 Stars
Would Recommend

There were many obstacles that were overcome on this mortgage. In the end it was done well by Hunter and Chad. Many thanks to both.

headshot image of Hunter Hukari

Loan Officer: Hunter Hukari

NMLS# 1215343

5 out of 5 Stars
Would Recommend
headshot image of Tony Theberge

Loan Officer: Tony Theberge

NMLS# 1563980

4 out of 5 Stars
Would Recommend
headshot image of Samuel Sexauer

Loan Officer: Samuel Sexauer

NMLS# 1025352

5 out of 5 Stars
Would Recommend

Overall it was an easy and pleasant experience that I had previously been intimidated about. Thank you so much.

headshot image of Kevin Redmond

Loan Officer: Kevin Redmond

NMLS# 1721466

5 out of 5 Stars
Would Recommend

I cannot say enough about this company. Molly and Erin were amazing, professional and they assisted me with everything. This was the best experience I have ever had purchasing a home.

headshot image of Molly Richardson

Loan Officer: Molly Richardson

NMLS# 1694808

5 out of 5 Stars
Would Recommend
headshot image of Kara Vernon

Loan Officer: Kara Vernon

NMLS# 2052332

5 out of 5 Stars
Would Recommend
Photo submission from William M.

Hey Veterans, If you're looking for your first home or your next home, I highly advise to go with Veterans United for their expertise, diligence and professionalism. Thanks to my teams hard work and attentiveness, my family and I are now pleasantly living in our first home! Thank you Veterans United, we couldn't be happier!

headshot image of Steve Hopper

Loan Officer: Steve Hopper

NMLS# 1493953

5 out of 5 Stars
Would Recommend
headshot image of Kimberly Hauptmann

Loan Officer: Kimberly Hauptmann

NMLS# 1881966

5 out of 5 Stars
Would Recommend

Can't believe I just bought a house. Thank you Veteran's United!

headshot image of Alice Schneider

Branch Manager: Alice Schneider

NMLS# 252027

3.5 out of 5 Stars
Would Recommend

I did not appreciate having the final closing documents sent via email at midnight the day of closing. I was working during the day and had limited time to review prior to closing. The documents should have been sent 2-3 business days prior to closing to allow time for me to review them

headshot image of Jeffrey Ferguson

Loan Officer: Jeffrey Ferguson

NMLS# 201868

5 out of 5 Stars
Would Recommend
headshot image of Taylor Fruits

Loan Officer: Taylor Fruits

NMLS# 1456769

5 out of 5 Stars
Would Recommend
headshot image of Stephen Erickson

Loan Officer: Stephen Erickson

NMLS# 1421194

5 out of 5 Stars
Would Recommend

I believe my home loan team was super! I recommend Veterans United to any veteran needing a positive home loan experience.

headshot image of Kyle Gardner

Loan Officer: Kyle Gardner

NMLS# 1203784

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5 out of 5 Stars
Would Recommend

VU made the house hunting process a lot simpler and were always willing to help with any and all question.

headshot image of Brandon Sterr

Loan Officer: Brandon Sterr

NMLS# 2069970

5 out of 5 Stars
Would Recommend
headshot image of Andrew Roberts

Loan Officer: Andrew Roberts

NMLS# 1198580

4.5 out of 5 Stars
Would Recommend
headshot image of Jake Faerber

Loan Officer: Jake Faerber

NMLS# 838645

5 out of 5 Stars
Would Recommend
Jordan Pumphrey-Robertson

Veterans United made our first home buying experience simple during one of the craziest times in our lives. Between living in one state and buying in another, driving across the country, and my husband and I being separated by deployment right before closing on the house, our loan officer Devin McCall did absolutely everything he could to keep us happy and successful in our home buying journey. We were in a big hurry to get everything done, and it was nice to have such aggressive support from our loan company. If you use this company, request Devin!

headshot image of Devin McCall

Loan Officer: Devin McCall

NMLS# 1161640

5 out of 5 Stars
Would Recommend
headshot image of Gus Branda

Loan Officer: Gus Branda

NMLS# 1230865

5 out of 5 Stars
Would Recommend
headshot image of Kevin Redmond

Loan Officer: Kevin Redmond

NMLS# 1721466

5 out of 5 Stars
Would Recommend

My team at veterans united was friendly, efficient, and knowledgeable. They were there with answers and guidance throughout the entire process. They made buying a home a more easy and streamline process than I originally anticipated. I will recommend everyone to veterans united in hopes that they receive a similar experience.

headshot image of Ashley Khederian

Loan Officer: Ashley Khederian

NMLS# 1018475

5 out of 5 Stars
Would Recommend
headshot image of Lance Nilson

Loan Officer: Lance Nilson

NMLS# 1698422

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