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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

382,070

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
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1

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Showing all 5,243 Air Force service member reviews from Texas

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5 out of 5 Stars
Would Recommend

An amazingly smooth process- I felt so well taken care of and supported in this huge life decision.

headshot image of Toby Sullivan

Loan Officer: Toby Sullivan

NMLS# 2104302

5 out of 5 Stars
Would Recommend

I’ve used VU for three of my home loans. There is a reason why I keep going back to them. Every time I work with them I have a great experience. I’m a huge fan of the VU app and the To Do list. It’s easy to use and intuitive. As always, great experience with VU again.

headshot image of Tyler Dunn

Loan Officer: Tyler Dunn

NMLS# 1864169

4.5 out of 5 Stars
Would Recommend
headshot image of Shane Bowlen

Loan Officer: Shane Bowlen

NMLS# 1448232

5 out of 5 Stars
Would Recommend
headshot image of Thomas Champion

Loan Officer: Thomas Champion

NMLS# 1102159

4.5 out of 5 Stars
Would Recommend
headshot image of Wes Dyer

Loan Officer: Wes Dyer

NMLS# 1945043

5 out of 5 Stars
Would Recommend
Photo submission from Marie R.

Steve, Rain and the team made my dream come true. They were efficient, organized, and professional to work with. Thank you!

headshot image of Steve Kincheloe

Loan Officer: Steve Kincheloe

NMLS# 328305

5 out of 5 Stars
Would Recommend
headshot image of Samuel Yoo

Loan Officer: Samuel Yoo

NMLS# 149705

5 out of 5 Stars
Would Recommend

Exceptional as always. Will never use a different lender

headshot image of Durell Cope

Loan Officer: Durell Cope

NMLS# 1085911

5 out of 5 Stars
Would Recommend

Fantastic service all the way through

headshot image of Joseph Sepulveda

Senior Loan Officer: Joseph Sepulveda

NMLS# 1835955

5 out of 5 Stars
Would Recommend

Very coordinate team effort. At the end team felt more like family.
A very comfortable experience 👍👍😊

headshot image of Chris Angelo

Loan Officer: Chris Angelo

NMLS# 1861983

2 out of 5 Stars

Brad Boer did not communicate with me. I had to put in extra work that he should have done in regards to verification of employment. I did not feel that I was advocated for. He was open about not wanting to go above and beyond for me as his shift ends at 5PM on Friday. This makes sense as our closing date was pushed back 4 days from the original date when we had all of the information they needed prior to.

Response from Veterans United

Joshua, thank you for sharing your feedback and for letting us know about your experience. One of our Client Advocate team members has begun to research your comments, and will be working hard to learn as much as possible about what caused your closing delays and communication concerns. While we cannot change the experience you had we are committed to accountability, exploring ways to improve, and seeking opportunities to continue serving you. Should you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us.

5 out of 5 Stars
Would Recommend
headshot image of Zach Roberts

Loan Officer: Zach Roberts

NMLS# 1200238

5 out of 5 Stars
Would Recommend
headshot image of Tanner Kruger

Loan Officer: Tanner Kruger

NMLS# 1802223

5 out of 5 Stars
Would Recommend
headshot image of Sam Brown

Loan Officer: Sam Brown

NMLS# 1601606

5 out of 5 Stars
Would Recommend

Kyle Riggs and Kate Keating make an amazing team. Always on top of documents I needed to fill out and extremely helpful throughout the entire process of refinancing our home. Kyle kept me informed on the steps and Kate never let me slip on paperwork. Very professional team. 10/10 would recommend.

headshot image of Kyle Riggs

Loan Officer: Kyle Riggs

NMLS# 1897236

5 out of 5 Stars
Would Recommend
Photo submission from Justin N.

Veterans United was extremely helpful throughout the whole process, helping from beginning to end they were right there! First home I bought and I absolutely love it! The process was seem less with veterans United assisting me in the process! Thank you Veterans United!

headshot image of Rob Deleeuw

Loan Officer: Rob Deleeuw

NMLS# 860610

5 out of 5 Stars
Would Recommend

Love Veteran's United, highly recommended.

headshot image of Kyle Bakker

Loan Officer: Kyle Bakker

NMLS# 1698016

5 out of 5 Stars
Would Recommend

Everyone we worked with at Veteran's United went above and beyond for us. As first-home buyers they were with us every step of the way to answer every question we had from simple to complex. Thanks to them we were able to purchase our new home worry free before we even moved into the area.

headshot image of Joseph Sepulveda

Senior Loan Officer: Joseph Sepulveda

NMLS# 1835955

5 out of 5 Stars
Would Recommend
headshot image of Alea Schuyler

Senior Loan Officer: Alea Schuyler

NMLS# 2018647

5 out of 5 Stars
Would Recommend
headshot image of Matt Colgin

Loan Officer: Matt Colgin

NMLS# 1374345

5 out of 5 Stars
Would Recommend

Thankful for my realtor provided Michelle Killian went above and beyond for me!

headshot image of Joseph Sepulveda

Senior Loan Officer: Joseph Sepulveda

NMLS# 1835955

5 out of 5 Stars
Would Recommend
headshot image of Nick Holman

Loan Officer: Nick Holman

NMLS# 1052289

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5 out of 5 Stars
Would Recommend
headshot image of Shawn Shackelford

Loan Officer: Shawn Shackelford

NMLS# 1481753

5 out of 5 Stars
Would Recommend

This has been by far the best home buying experience. Thanks VU

headshot image of Aaron Chisum

Loan Officer: Aaron Chisum

NMLS# 1520505

5 out of 5 Stars
Would Recommend

These people will HELP you, not a single unanswered question. They take their time so you don’t feel rushed or as if you aren’t heard. Had videos as well to help with looking at paperwork or signing. They make the process easy and leave you with a great learning experience. Definitely 20 outta 10!!

headshot image of Rob Hayward

Loan Officer: Rob Hayward

NMLS# 1630408

5 out of 5 Stars
Would Recommend
Photo submission from Emily S.

As first time home buyers, we thought we were in for a STRESSFUL experience. But using VU has made it so stress free. It is so important to be able to trust those who are helping with such a huge life change, and VU definitely is!

headshot image of Anne Kuster

Loan Officer: Anne Kuster

NMLS# 1068788

5 out of 5 Stars
Would Recommend

Amazing company!!

headshot image of Shane Lowe

Loan Officer: Shane Lowe

NMLS# 1123167

5 out of 5 Stars
Would Recommend
headshot image of Nick Berardini

Loan Officer: Nick Berardini

NMLS# 2073527

5 out of 5 Stars
Would Recommend
headshot image of Chris Draffen

Loan Officer: Chris Draffen

NMLS# 2023094

5 out of 5 Stars
Would Recommend
headshot image of Nathan Corley

Loan Officer: Nathan Corley

NMLS# 1113688

More Reviews

See all 382,070 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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