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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

292,791

Total Customer Reviews

98%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 276 Coast Guard service member reviews from Virginia

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5 out of 5 Stars
Would Recommend

Loan Officer: Carrie Freeman

NMLS# 1140687

5 out of 5 Stars
Would Recommend

Fantastic lender with a top notch staff. My loan experience was incredibly stress free thanks to Veterans United.

Loan Officer: Tony Stephenson

NMLS# 1542765

5 out of 5 Stars
Would Recommend

Loan Officer: Rachel Bruce

NMLS# 951471

5 out of 5 Stars
Would Recommend

Loan Officer: Ryan Sherman

NMLS# 1122103

5 out of 5 Stars
Would Recommend

Loan Officer: Jared Albach

NMLS# 1279680

5 out of 5 Stars
Would Recommend

Loan Officer: Aaron Laxson

NMLS# 1520715

5 out of 5 Stars
Would Recommend

Loan Officer: Caleb Batson

NMLS# 1435015

3 out of 5 Stars

i was excited to work with veterans united, and the system seemed good, but our experience with our loan officer was abysmal. the extent to which he was unresponsive left all parties involved frustrated and resulted in a closing being pushed back repeatedly. you'd think people would work harder knowing you've been living place to place with 4 kids for almost two months, but because nothing was certain we burned up our road stake living with other people and have had to deal with 50yr old urine soaked carpets while living in the house. o yes, and our loan officer also knew we didn't have a safe and functional shower in the house and still didn't push to get us in on time. not sure how the appraiser missed that since one of the showers literally had a sign on it saying the pipes were disconnected, and the other one clearly has a sunken floor under the bath tub, but we're just really glad to finally be in our own house. if you go with veterans united, just don't go with tony meis, and make sure to push for a timely appraisal!

Response from Veterans United

Hello Thomas, we take your feedback seriously and we appreciate your willingness to acknowledge this situation. We care deeply about your experience and a member of our Client Advocate team would love an opportunity to discuss this with you in greater detail. It is always our goal to strive for improvements, and acknowledge any mistakes made along the way. Our team will be researching your appraisal process to determine what our team may do in the future to help prevent a similar closing delay. The appraisal process is managed directly by the Department of Veterans Affairs, and we understand how the home buying process can become stressful when working to overcome an unexpected delay. While we cannot change the experience you had we are committed to accountability and furthering our ability to provide an outstanding client experience. Thank you for sharing your voice and valuable feedback.

5 out of 5 Stars
Would Recommend

Excellent service from Terri March and the road to pre-approval to follow through with Melissa Price Taylor and Travis Ward’s team.

Loan Officer: Travis Ward

NMLS# 1287868

5 out of 5 Stars
Would Recommend

Loan Officer: Wendy Pulliam

NMLS# 1200036

5 out of 5 Stars
Would Recommend

Loan Officer: Rick Bridgman

NMLS# 98981

5 out of 5 Stars
Would Recommend

Loan Officer: Jamie Hughes

NMLS# 1781663

5 out of 5 Stars
Would Recommend

Loan Officer: James E. Walrod

NMLS# 260324

4.5 out of 5 Stars
Would Recommend

Loan Officer: Collin Grote

NMLS# 176736

5 out of 5 Stars
Would Recommend

Thank you!

Loan Officer: Kelsey Riggs

NMLS# 1884444

5 out of 5 Stars
Would Recommend
Photo submission from Zelda M.

The process from start to finish was effortless. Electronic documents and the to-do list provided clarity. I have recommended Veterans United Home Loans to friends and family.

Loan Officer: Nyk Farris

NMLS# 1627933

5 out of 5 Stars
Would Recommend

Veterans United were extremely professional, organized, and friendly. They provided me with lots of attention and made me feel very cared for, making my first home buying process the most delightful and least stressful experience ever!

Loan Officer: Neal Roeder

NMLS# 35339

5 out of 5 Stars
Would Recommend

Loan Officer: Kevin Warren

NMLS# 261072

5 out of 5 Stars
Would Recommend

Veterans United made it so easy to purchase a home especially a new home owner like myself and my wife. Thanks you!

Loan Officer: Andrew Nelson

NMLS# 1483177

5 out of 5 Stars
Would Recommend

Loan Officer: Jimmy Stranz

NMLS# 1031713

4 out of 5 Stars
Would Recommend

Loan Officer: Shane Lowe

NMLS# 1123167

5 out of 5 Stars
Would Recommend

Loan Officer: Fahad Abdul

NMLS# 1752836

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4 out of 5 Stars
Would Recommend

Loan Officer: Donald Webber

NMLS# 892467

5 out of 5 Stars
Would Recommend

If you want a great experience with home buying Veterans United is the way to go. So helpful and resourceful. As a first time home buyer, I didn't know much of the verbiage or what even to expect, but Veterans United had exactly what I needed to understand what was going on. From the videos explaining the process you were currently going through to the immediate assistance to answer any questions I had. Bonus, they even send you links to useful offices or services you might need at your new address.
Such a great experience!!!

Loan Officer: Jessica Edwards

NMLS# 1629864

5 out of 5 Stars
Would Recommend

Loan Officer: James E. Walrod

NMLS# 260324

5 out of 5 Stars
Would Recommend

Loan Officer: Jerry Landrey

NMLS# 1107028

5 out of 5 Stars
Would Recommend

Mark and his team are extremely helpful very responsive and overall friendly and personable.

Loan Officer: Mark Sexton

NMLS# 1092870

4 out of 5 Stars
Would Recommend

Loan Officer: Nathan Corley

NMLS# 1113688

5 out of 5 Stars
Would Recommend

Loan Officer: Wendy Pulliam

NMLS# 1200036

5 out of 5 Stars
Would Recommend

This was my 3rd experience with VU and Janeanne. As always it was wonderful! Will be using again in the future for our last PCS move to our forever home.

Loan Officer: Janeanne Stephens

NMLS# 149718

More Reviews

See all 292,791 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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