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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

210,844

Total Customer Reviews

98%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
158,740
4
41,389
3
6,793
2
2,119
1
1,803

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Showing all 4,653 reviews from Alabama

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5 out of 5 Stars
Would Recommend

VU was exceptional and very easy to use. I really loved being able to upload my documents to my file online as well as electronically sign and view documents. The process was a breeze. My loan assistant was professional, made me feel comfortable, and kept me updated consistently.

Loan Officer: Felecia Z. Solomon

NMLS# 1145004

3 out of 5 Stars
Would Recommend

Loan Officer: Kayla Thoenen

NMLS# 1548073

5 out of 5 Stars
Would Recommend

Loan Officer: Felecia Z. Solomon

NMLS# 1145004

4.5 out of 5 Stars
Would Recommend

Loan Officer: Aaron Hayes

NMLS# 1144691

4.5 out of 5 Stars
Would Recommend

Loan Officer: Phil Stroessner

NMLS# 1092882

5 out of 5 Stars
Would Recommend
Photo submission from Quentin H.

Thank you to Ryan Herman and his team, from retirement to cancer survivor to homeowner. I can't take creditvwithout my loan agent, I appreciate you guys for being ESSENTIAL to me during the pandemic. True definition of Veterans United

Loan Officer: Ryan Herman

NMLS# 1154699

3.5 out of 5 Stars
Would Recommend

Loan Officer: Promise Jackson

NMLS# 1125746

5 out of 5 Stars
Would Recommend

Loan Officer: Levi Brugger

NMLS# 1451031

5 out of 5 Stars
Would Recommend

If you're looking to purchase a home with minimal stress and frustration, look no further than Veterans United. Erica Haynes and her team were exceptional communicators during this process. They've earned my complete trust and future business.

Loan Officer: Erica Haynes

NMLS# 1699489

5 out of 5 Stars
Would Recommend

Fantastic experience from a fantastic organization

Loan Officer: Christopher P. Solomon

NMLS# 796629

5 out of 5 Stars
Would Recommend

Loan Officer: Cody Smith

NMLS# 1074565

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5 out of 5 Stars
Would Recommend

Home loans made easy. VU helped make purchasing my new home a pleasant experience!

Loan Officer: Felecia Z. Solomon

NMLS# 1145004

4.5 out of 5 Stars
Would Recommend

Would definitely recommend to my friends and family

Loan Officer: Eric Soete

NMLS# 951466

5 out of 5 Stars
Would Recommend

Loan Officer: Dan Davis

NMLS# 59622

5 out of 5 Stars
Would Recommend

Best team ever. Extremely hard working, informative and truly care. I would work with them again!

Loan Officer: Kayla Thoenen

NMLS# 1548073

5 out of 5 Stars
Would Recommend

Brian Kay was awesome as well as Heidi in every aspect of the home loan process. Would highly recommend these people to anyone looking for a loan specialist!!!

Loan Officer: Heidi Bailey-Houston

NMLS# 1126219

4 out of 5 Stars
Would Recommend
Photo submission from Cornelius R.

My loan specialist and his team were professional, helpful, and accommodating. The process in dealing with the was not stressful. There was a small hiccup with underwriting near the end but Ryan addressed it promptly and we closed within a reasonable time.

Loan Officer: Ryan Stoll

NMLS# 954454

4 out of 5 Stars
Would Recommend

Loan Officer: Michael Pitts

NMLS# 583598

4 out of 5 Stars
Would Recommend

Loan Officer: Zach Gunter

NMLS# 99066

5 out of 5 Stars
Would Recommend

Loan Officer: Christopher P. Solomon

NMLS# 796629

2 out of 5 Stars

I am not recommending Veterans United as a lender. Having gone through this nightmare, I would definitely have chosen one of the other two lenders that I had applications with. If you are considering buying a vacation or second home, be aware that their underwriting considers it an investment property if you rent it just one time. The rates are higher as well as the closing costs. To me it’s just a way for them to make more money but they will argue that. Communication was slow and we were stressed throughout the process. Being a 15 year military veteran didn’t seem like it made any difference.

Response from Veterans United

Steve, thank you for your open and honest feedback. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. We are dedicated to making clear requests and assisting customers in providing documentation that is necessary for loan approval. Within that, we are held to the VA guidelines to move forward on the VA loan and we understand that this can be cumbersome and stressful as well. We thank you for your service and thank you for choosing Veterans United.

4 out of 5 Stars
Would Recommend

Loan Officer: Felecia Z. Solomon

NMLS# 1145004

5 out of 5 Stars
Would Recommend

I made the decision to work with Veterans United because I anticipated that your singular focus on VA transactions would enable your organization to simplify my process. I was not disappointed in any way. I am greatful for your assistance across the board! Well done!

Loan Officer: Nicole Viar

NMLS# 1190796

5 out of 5 Stars
Would Recommend

Thank you so much!!!

Loan Officer: Felecia Z. Solomon

NMLS# 1145004

5 out of 5 Stars
Would Recommend

Outstanding service and great experience!

Loan Officer: Mike Rahmoeller

NMLS# 1882063

5 out of 5 Stars
Would Recommend

Loan Officer: Vishal Patel

NMLS# 1233368

5 out of 5 Stars
Would Recommend

Loan Officer: Janet Bowe

NMLS# 1161486

5 out of 5 Stars
Would Recommend
Photo submission from Stephanie W.

This was the smoothest home process - especially living far away. We were educated and encouraged throughout and the online system was simple to use. I will suggest this company to all my friends.

Loan Officer: David Llewellyn

NMLS# 933895

4.5 out of 5 Stars
Would Recommend

Loan Officer: Jimmy Stranz

NMLS# 1031713

5 out of 5 Stars
Would Recommend

Loan Officer: Eric Soete

NMLS# 951466

5 out of 5 Stars
Would Recommend

Jake and Gina smoothed out a very complicated home loan process. Easy to work with and can close a VA loan in less than 30 days if you do your part.

Loan Officer: Jake Jones

NMLS# 1838230

4.5 out of 5 Stars
Would Recommend

Loan Officer: Ryan Sherman

NMLS# 1122103

5 out of 5 Stars
Would Recommend

Loan Officer: Christopher P. Solomon

NMLS# 796629

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