VU was exceptional and very easy to use. I really loved being able to upload my documents to my file online as well as electronically sign and view documents. The process was a breeze. My loan assistant was professional, made me feel comfortable, and kept me updated consistently.
If you're looking to purchase a home with minimal stress and frustration, look no further than Veterans United. Erica Haynes and her team were exceptional communicators during this process. They've earned my complete trust and future business.
Fantastic experience from a fantastic organization
Join the ranks of our 200,000+ Proud Veteran Homeowners nationwide.
Home loans made easy. VU helped make purchasing my new home a pleasant experience!
Would definitely recommend to my friends and family
Best team ever. Extremely hard working, informative and truly care. I would work with them again!
Brian Kay was awesome as well as Heidi in every aspect of the home loan process. Would highly recommend these people to anyone looking for a loan specialist!!!
I am not recommending Veterans United as a lender. Having gone through this nightmare, I would definitely have chosen one of the other two lenders that I had applications with. If you are considering buying a vacation or second home, be aware that their underwriting considers it an investment property if you rent it just one time. The rates are higher as well as the closing costs. To me it’s just a way for them to make more money but they will argue that. Communication was slow and we were stressed throughout the process. Being a 15 year military veteran didn’t seem like it made any difference.
Response from Veterans United
Steve, thank you for your open and honest feedback. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. We are dedicated to making clear requests and assisting customers in providing documentation that is necessary for loan approval. Within that, we are held to the VA guidelines to move forward on the VA loan and we understand that this can be cumbersome and stressful as well. We thank you for your service and thank you for choosing Veterans United.
I made the decision to work with Veterans United because I anticipated that your singular focus on VA transactions would enable your organization to simplify my process. I was not disappointed in any way. I am greatful for your assistance across the board! Well done!
Thank you so much!!!
Outstanding service and great experience!
Jake and Gina smoothed out a very complicated home loan process. Easy to work with and can close a VA loan in less than 30 days if you do your part.